Head of Product Support

Location: Xtrac UKClosing Date: 20 October 2023

The opportunity

Xtrac are looking for experienced and efficient manager to fill our Head of Product Support Group position.

This role is a key part of the Engineering Management Team and will maintain control of all Product Support duties. Leading a team of Engineers to support our Motorsport and HPA products, you will provide effective supervision and guidance, taking responsibility for turning strategy into realistic goals to encourage the performance and growth of the department.

You will take a proactive approach to problem solving, working alongside the Operations and Quality Teams to determine both immediate and ongoing issues and ensure support is available and delivered. Getting the best out of our employees is important and so you will lead the department by providing an environment which enables them to maximise their performance via mentoring, guiding, performance reviews and training.

What are we looking for?

The ideal candidate will have:

  • Minimum of BEng or BSc in a mechanical engineering discipline.
  • Thorough understanding of the engineering process in a multi discipline environment
  • Thorough understanding of business operations in an engineering & manufacturing environment
  • At least 10 years’ experience of a multi-disciplined environment encompassing production and design
  • Good IT skills including knowledge of Microsoft Office applications
  • A demonstrable mentoring approach

You will be:

  • A strong communicator
  • Organised with a structured approach to problem solving
  • Confident providing instruction and ensuring tasks are complete
  • Approachable with a desire to resolve problems
  • Comfortable working under pressure

If you want to make your mark in a place which is dynamic and innovative, then this could be the perfect opportunity for you.

Company benefits include

Competitive Salary
Pension Contribution
Life Assurance
Private Health Care
Eye Care Assistance
Cycle to Work Scheme
Company Events
On-site Parking
Reward & Recognition Incentives
Flexible Working for Some Roles
Salary Sacrifice Electric Car Scheme
Free Safety Workwear

Apply Now

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At Xtrac we are committed to creating a diverse and inclusive workforce and an environment where people can come to work to be themselves. We collect information about job applicants to ensure that we are attracting a diverse candidate pool, and we use that information to assess if applications and success rates reflect the targets we have set ourselves. This information is held anonymously, confidentially and separately to the remainder of your application and is in no way used to make any recruitment decisions.

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